Tracking Your Order

How soon can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our Web site along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on the site will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

Checking Your Order Status

1. The status of your order is easy to find.
   Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
2. Sign In for Your Order History on this site 24 hours a day. You may view information about your most recent orders, including tracking information, as well as past orders.
3. Contact us. If you still have questions about your order, please contact us via e-mail or by phone.

How does order status differ from tracking information?

The status of your order represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) who may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our Web site when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.